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If you’ve paid for NDIS supports with your own money, we understand you will want to be reimbursed quickly and easily.
Here’s some helpful information to streamline the process and avoid delays.
What are reimbursements?
A reimbursement is when you are repaid for something you’ve paid for. In the context of the NDIS, this is when you pay for a support or service using your own money and then request to have the NDIS reimburse you from your NDIS budgets.
What kinds of things can you be reimbursed for?
You can usually be reimbursed for nearly any NDIS support, provided you have the funding in your NDIS plan and the support is considered reasonable and necessary by the NDIS.
Some examples include:
- When purchasing ‘off-the-shelf’ products, like continence items, that you need urgently and can’t wait for an invoice to be processed.
- When working with smaller service providers, like a gardener, who might not usually invoice for their work.
However, there are some situations where it is better to ask the service provider to send an invoice. This avoids you being out-of-pocket and includes things like therapy services, support work, short term accommodation or bigger expenses like assistive technology.
If you’re not sure if something should be reimbursed or if it’s better to submit an invoice for payment, please ask one of our friendly team members.
How do you submit a reimbursement request?
The quickest and easiest way to get reimbursed through your Participant Portal | Plan Tracker. You can submit your reimbursement request online and track the payment status.
Here’s a guide to show you how to Get Reimbursed Faster | Plan Tracker
Requirements for processing a reimbursement
As a plan manager, we must ensure that all claims submitted for participants’ funding comply with NDIS guidelines. To guarantee that each reimbursement claim meets compliance requirements, the following two (2) documents are essential to process your reimbursement:
1: Valid Tax Invoice
Must include the provider’s ABN (unless the provider has an ABN exemption).
Clearly lists the service or item provided, including date, description, and cost.
Includes the provider’s business details, such as name and contact information.
2: Valid Proof of Purchase
This can be a receipt showing payment, an EFTPOS receipt, or a screenshot of the transaction from the customer’s bank statement.
For cash payments, a cash receipt from the provider is required.
Supporting Documentation (if required)
If the reimbursement request is for high-cost assistive technology or unlisted items, supporting evidence may be needed, such as an Allied Health Professional’s letter or NDIA approval.
When will you get your money?
The NDIA recently introduced a more thorough review of reimbursements, which can mean longer processing times and delays.
We will do our best to make sure your reimbursement requests have all the necessary evidence before we submit them to the NDIA.
Payment timeframes can vary, but we aim to have your reimbursement processed within 7 business days.
For more information, use our Live Chat function, email [email protected] or call 1800 549 670.