Important update about claiming Short Term Accommodation (STA)

With recent NDIS changes now in effect, the NDIA has an increased their focus on checking STA claims, and to ensure compliance, we are processing all STA invoices with extra care. 

Our specialised accommodation team will now review all STA invoices. As part of this process, you may be required to provide additional information to support your claim. 

Whilst Plan Tracker can’t guarantee the NDIA will approve any claim, having this additional information from the start will help improve the chance of a successful claim.    

What is Short Term Accommodation (STA)? 

Short Term Accommodation (including respite care) provides support for participants who need to stay away from home for a short period. It can serve as a respite for participants or offer carers a brief break from their caregiving duties. 

Short Term Accommodation includes the support you receive during your stay, which may include capacity-building activities such as group therapy, group fitness, and day trips. 

What is not included in STA? 

The below items are NOT considered an NDIS support and cannot be claimed through STA: 

• Interstate travel  

• Informal supports cannot attend 

• Visiting family & friends  

• Work related travel  

• School holiday programs  

• Travel, food or activity costs for 1-1 care not able to be claimed through STA  (this would be considered a personal expense) 

• Living alone and independently or receiving SIL supports – are no longer eligible for STA    

• Cruises 

• Health retreats 

• Holiday accommodation 

• Entry tickets, events  

Key questions when looking to book STA 

• Is it included in your plan? (It’s highly recommended to get approval from your ‘My NDIS Contact’ before arranging your STA) 

• Have you been funded for one-on-one support or group funding in your plan? 

• What is the purpose of your STA? 

• Does the accommodation component of the STA offer good value for money? 

• Are you using a registered NDIS respite provider? 

• Do you have a service agreement with your provider? 

And remember, we’re with you every step of the way. Contact our team using our Live Chat function, email [email protected] or call 1800 549 670.