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Information for Providers
How can I submit an Invoice?
You can submit an invoice in two ways:
- The fastest option is through the Provider Portal, which automatically processes invoice details and checks information is correct. All you have to do is enter your invoice details directly in your Portal and click submit when you’re finished.
- You can also email us your invoice to [email protected]. This way takes a little longer for us to process, as we have to manually check and validate all details.
From Invoicing to Payment – here’s how it happens!
How can I check the status of an invoice?
The handy thing about the Provider Portal is you get detailed live statuses for your invoices. Save time calling us – you can see what’s happening behind the scenes with each invoice through your Portal. You can also download a copy of your remittance advice from here.
If you’d like to know more about the Portal, CLICK HERE or you can book a Connect Call with our friendly team.
Invoices
Please address your invoice to the participant and email as a PDF to [email protected]
Questions
For all account enquiries, please email [email protected]
Invoice Reader
*NOTE – The ‘[email protected]’ inbox is for Jazz, our super-efficient invoice reader. We don’t like to get in the way of her very important job, so please note that this inbox is unmonitored by our staff. For account enquiries you’d like our team to read, please email [email protected]
Get paid faster
It’s as easy as having all the information we need on your invoice before you submit it to us.
Whether you’re a large provider or a sole trader, we understand that getting paid for your services in a timely manner matters.
Referrals
Are you supporting a participant who’s looking for a Plan Manager? Make a referral here.
Our registration process is quick & easy, with participant setup within 24hrs of receiving our signed service agreement.
