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We are committed to making sure that personal information, like bank details, are always collected securely. To help make sure this happens, we’ve introduced a simple 3-step process to confirm your identity when you submit a request to change your bank details.
- Simply send us an email tell us you’d like to update your bank details ([email protected]).
- Attach proof of your account ownership. This could be a bank statement or deposit slip that shows your name and account details.
- We’ll give you a follow-up call to verify your new bank details.
It’s as simple as that!
We’re with you every step of the way. Contact our team using our Live Chat function, email [email protected] or call 1800 549 670 (ext 4 for Provider Care Team).